The Red Lobster Karen meme stems from a viral incident in May 2020 at a Red Lobster location in York, Pennsylvania. During a busy Mother's Day shift complicated by pandemic restrictions, a customer named Heather engaged in a heated physical and verbal altercation with staff and other diners after reportedly waiting three hours for her food. The footage, showing her shouting and wrestling outside the restaurant, quickly became a symbol of 'Karen' entitlement and the high tensions of the era. It is widely used to mock people who lose their temper over minor customer service delays or to satirize the intense love people have for Red Lobster's famous Cheddar Bay Biscuits.